Third Party Reviews Reviews For Sport Clips Haircuts of York Road Plaza

1 rating

Wow. What an experience. This is the second time I?ve been to this distinct location in the York plaza shopping center (Baltimore, MD) and been met with hostility and unprofessionalism. I thought the first time was a one off, but we went for a hair cut and Meredith (the manager) became angry, defensive, and hostile when asked to address the unevenness of my son?s hair. She asked me my thoughts and I respectfully asked her to fix what I saw and she quietly, then outwardly, refused. Cherry on top, my son cried during his haircut (literally never happened in his life) stating she nicked him with clippers and she immediately said ?I?m barely touching you.? Good times. I?m for sure not a pro, but I?m also not blind and my depth perception is on point. I can see a chopped up dent like any lucid human while distinguishing between a cowlick. Her co-worker, Allyson, then came over and told me his hair was traumatized and his head was uneven. Even I had to giggle. She refused to fix the sad uneven parts of his hair claiming it was even, while serving a condescending attitude of ?how dare I question her.? It wasn?t even. I know because I fixed it when we got home and it was a 5 second fix for an amateur. Something about this particular shop and the ego met from the sassy employees has been insane both times. Even during non-covid times. They seem exhausted, overworked, and they love to tell customers about the long wait time in a mocking way. I thought I was hallucinating, but nope. I asked if I was taking crazy pills to my husband and kid, and I was assured I was not. My kid made me promise to never go there because Meredith didn?t care or acknowledge that she hurt him. Aiya. Even if not on purpose, that?s the vibe Meredith left us with. I know they?re the only location open on Sunday, which maybe is their issue? Having worked in the service industry for 10+ years I could never imagine treating people like that and making money or simply just being okay with myself after an interaction like that. It was weird and definitely some interpersonal stuff she needs to work on. It?s a 15 min haircut. JHC. And, hey, look, it?s a child?s hair cut. We?re not expecting a miracle or a $100 haircut. It?s not that serious and we know where we went. But I?m also not expected to be treated like garbage or completely dismissed for questioning something when asked. She asked me and I responded and then refused to fix it claiming it would only get worse. We cut our losses while she remained angry and slammed her area clean. It was wild. It?s a bummer she couldn?t be professional throughout and her emotions got the best of her. Every salon is exhausted and stressed. I have never been treated that way regardless as a customer (I do not get my hair cut here).I'm a lot of things, but disrespectful to service and skilled industry workers will never be one of them. I've been there too long. Save your time and go somewhere where there isn?t a hostile vibe grounded in fragile egos where the girls, specifically leadership, can?t handle their jobs. I should?ve known better after the first time, but today I was reminded that you get what you pay for at the York plaza sports clips, with a heavy side of FU. Below are the are pictures of the nicks on my son and the random hairs she missed while being super fun and defensive.

1 rating

I brought my children here for haircuts. The woman cutting my son's hair told him to take his mask off. My son asked me if that was okay. I asked the woman if she was vaccinated and she refused to answer me stating they are not permitted to answer that question. Kids at this point cannot get vaccinated. If you are not vaccinated as an adult it is professionally and medically unacceptable to not answer this simple question. Do better!!

5 rating

really can't believe this was my first time trying this place. it was a steal for $40. meredith is fire friendly helpful and professional. the massage shampoo hot towel were all so relaxing. i'm gonna get the double next time

Rated 4.2 out of 5.0 based on 40 Client reviews

1
Danielle P. | August 28, 2021 Google

" Wow. What an experience. This is the second time I?ve been to this distinct location in the York pl"

1
Chris S. | July 9, 2021 Google

" I brought my children here for haircuts. The woman cutting my son's hair told him to take his mask "

5
jermaine l. | July 6, 2021 Google

" really can't believe this was my first time trying this place. it was a steal for $40. meredith is "

2
Will C. | June 24, 2021 Google

" Online store hours were incorrect, i show up for a haircut, at 7pm the time they actually closed on"

5
CoverDrum | June 15, 2021 Google

" I realy loved the hair cut it was really good especially considering that it's a large multilocatio"

5
Erica S. | June 3, 2021 Google

" First of all I want to say is I work at gaint by sport clips n I told heather that's I was going to"

5
Jeremiah S. | May 24, 2021 Google

" Great service. Walked in and only had a 5 minutes wait."

5
Mike V. | April 9, 2021 Google

" First visit gets a free upgrade!"

4
John B. | March 31, 2021 Google

" Great clip joint. Really good place. Friendly people. Tried to please."

5
william r. | March 25, 2021 Google

" Heather was awesome ?... looking forward to my next cut..."